Michael Gove

20 Dec 23

Michael Gove has written to 10 social housing providers – housing associations and councils – slamming them after findings of severe maladministration.

The findings were made by the Housing Ombudsman – the redress service now restricted to social housing, but tipped to be the official redress service when private landlords are forced into a similar system. 

One of the 10 is the Labour controlled Newham council in London.

This council is outspoken in its criticism of private landlords and routinely issues statements on its enforcement against private landlords.

For example earlier this year Newham claimed that between 2018 and July 2023, more than 2,620 breach of landlord licences were investigated and 387 financial penalty final notices were issued, with fines between £5,000 and £30,000. A total of 6,447 enforcement letters were sent.

However, Housing Secretary Michael Gove has now turned the tables on Newham, following it having been found guilty of severe maladministration.

Gove’s letter says: 

I write following a finding of severe maladministration by the Housing Ombudsman for your failure to respond adequately to your resident’s damp and mould issue for over three years. In this case, the resident had no communication from you when they first complained about the damp and mould.

You did not update him on how you were going to resolve this issue or inform him of next steps.

When you did eventually respond and visited his property to fix an ongoing leak, you failed to resolve the damp and mould itself. 

Your resident had to ask you multiple times for updates, and he was forced to move into temporary accommodation two years later due to the strong smell of damp throughout his home.

This is unacceptable. 

The tragic death of Awaab Ishak has shown that we must not be complacent about issues that have the potential to damage residents’ health. 

You failed to provide the level of service your residents should expect to receive. When your residents report an issue, it should be acted upon swiftly and effectively. Social housing residents must be able to put their trust in their landlords to provide a decent home and deal with complaints swiftly and effectively. 

The Social Housing Regulation Act is bringing in a tough new regulatory regime to support this Government’s commitment to driving up standards and holding landlords accountable for providing social housingresidents with decent homes.

I expect the actions you are taking to improve the service you deliver to your residents. 

I will be taking a personal interest in how your organisation delivers its responsibilities. My officials will be in touch to arrange for you to meet with the Parliamentary Under Secretary of State for Housing to discuss your failings.

I am copying this letter to Stephen Timms MP, Lyn Carol Brown MP, Mayor Rokhsana Fiaz, Councillor Danny Keeling, the Select Committee for Levelling Up, Housing and Communities, and the Housing Ombudsman.


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