Telephone Call Response Sheet

"*" indicates required fields

Date*

Start Time (24hr)*

Staff Member*

Existing Enquiry?*

ENQXXXX (enter numbers only)

Contact Information

Name*

Company Name*

Telephone*

Email Address*

Where did you hear about us?*

Issue

What is the issue you have?*

Which area/borough specifically?*

Have you received anything by post? What?*

**Please send a copy to team@landlordsdefence.co.uk**

What have you done so far about what you received?*

Property Address in Question*

Have you spoken to the council about this?*

**Be specific about what exactly has been said. It is important you do not speak with them again**

Circumstances

Surprise? Expected? Reported by tenants? Other (please explain)

Is the property Occupied? By whom, and how many?*

Does it have a licence? Does it need a Licence? Which?*

Have the Council visited?*

Yes

When? How many times? and was Notice Given?*

Invoice Address*

Finish Time (24hr format)

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BIG the situation: CPs / RROs / Court
Explain seriousness and self defense is dangerous and self incriminating.

Say: "You are advised to use a strong representation by a company such as ours"
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Send us stuff - use template email
Look at and quote to review - Send TOB at this stage

Small upto 40 pages = £375 | Medium upto 100 pages = £450 | Large upto 300 pages = £650 | EX Large upto 300 pages = £850

Nothing can be done until reviewed £375.00 minimum charge for up to 90 mins

Arrange Client Care letter and TOB to be sent - who is doing it and when?

Webform GF02